Oil & Gas Archives - Computer Networking Services

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Are speeds guaranteed?

There’s a reason you see “up to” beside listed speeds on an advertisement. When choosing your internet provider, make sure you read the fine print and understand what speeds you can realistically expect. Don’t get caught off guard after you’ve already signed.

Do you have a Service Level Agreement (SLA), and if so what is it?

An SLA outlines a company’s quality commitment. Network expectations like downtime, latency, and jitter are addressed to ensure performance levels are met. If your revenue is dependent on connectivity, you want to feel confident that you’re getting a reliable connection.

What is your Mean Time to Repair (MTTR)?

In the event of an outage, how long will it take the internet service provider to get your network back up and running? For comparison, typical DSL connections take 24-48 hours to repair. Unfortunately, many companies will only tell you how long it takes before you get a response – never mind a resolution.

What is your tech support like?

What are the support hours? Are they level 1 (L1) technicians, or are they L3 and understand complex systems? How many calls or escalations does it take before you get a resolution? You should have a good understanding of how the company has performed at handling past issues before they’re handing yours.

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Are speeds guaranteed?

Do you have a Service Level Agreement (SLA), and if so what is it?

What is your Mean Time to Repair (MTTR)?

What is your tech support like?

Where is your support team based?

Are there any other fees?

Do you have managed options?